Shopping Guide

Welcome to KKLENS - Your Trusted Colored Contact Lens Wholesale & Retail Platform!

To make your shopping experience seamless, we have prepared this detailed shopping guide. Whether you are a first-time buyer or a long-term partner, the following steps will help you place orders with ease.

1. Registration & Login

• Create an Account
Click the “Register” button at the top right of the homepage, fill in your basic details, including email, password, and other required information, to create an account.

• Login
If you already have an account, enter your registered email and password on the login page to access your account.

• Wholesale Accounts
If you are a wholesale customer, select “Wholesale User” during registration and upload the necessary documents to qualify for wholesale discounts.

2. Browse & Select Products

• Filter by Brand
Use the navigation bar to browse brands like OLENS, Hapakristin, GEMHOUR, and more.

• Filter by Needs
Use the filter tool to find products by color, pattern, wearing period (daily, monthly), or function (prescription lenses, cosmetic effect).

• Product Details
Click on the product image to view details, including specifications, materials, wearing cycle, and usage recommendations.

3. Add to Cart

• Select Quantity & Specification
Choose the required specifications (such as power and color) and click “Add to Cart.”

• View Cart
Click the shopping cart icon in the top right to review selected items, quantity, and total price.

• Bulk Purchase
Wholesale customers can select bulk purchase options, and the system will automatically apply wholesale discounts.

4. Checkout & Payment

• Enter Shipping Information
Fill in your shipping address, contact details, and any special delivery requests on the checkout page.

• Choose Payment Method
We support multiple payment options:

• Credit Cards (Visa, MasterCard, American Express)
• PayPal
• Bank Transfer
• Local Payment Methods (such as Alipay, WeChat Pay)

• Order Confirmation
Review order details before payment, then submit and complete your purchase.

5. Shipping & Logistics

• Processing Time
Orders are processed and shipped within 1-3 business days after successful payment.

• Shipping Methods
We offer standard shipping and express delivery. Choose the best option based on your needs.

• Tracking Information
Check your order details page or track the shipment via the email notification link.

6. After-Sales Service

• Return & Exchange Policy
If the product has quality issues or does not match the description, contact us within 7 days for a return or exchange.

• Customer Support
For any questions, contact our support team via:

• Email: kklenskoreat@gmail.com
• Phone: +82 (31) 565-9495
• Live Chat: Click the "Online Consultation" button at the bottom right of the website.

Friendly Reminders

• Colored contacts are a special product—please read the instructions and clean them properly before use.
• Wholesale customers should communicate their needs in advance to ensure stock availability and timely shipping.
• Order confirmation details will be sent to your registered email. Please keep them for reference.

Thank you for choosing KKLENS! We look forward to providing you with the best products and service. Happy shopping!