Frequently Asked Questions (FAQ)

Welcome to KKLENS, your trusted partner in wholesale and retail colored contact lenses! Here, we have compiled answers to common questions for your convenience. If you need further assistance, feel free to contact our support team.

1. Product-Related Questions

Q1: Are the contact lenses sold on KKLENS authentic?
A: Yes, all our lenses are 100% authentic and officially authorized by brands. They comply with international safety standards such as FDA, CE, and ISO.

Q2: How do I choose the right contact lenses for me?
A: Consider the following:
• Prescription – Choose lenses that match your vision needs.
• Wearing cycle – Select from daily, monthly, or yearly lenses based on your preference.
• Color & Design – Check product descriptions and try-on images.

Q3: Are your lenses suitable for sensitive eyes?
A: Yes, brands like OLENS and hapakristin offer lenses designed for sensitive eyes, using high oxygen permeability and moisturizing materials for better comfort.

2. Order-Related Questions

Q1: How can I check my order status?
A: Log in to your account and go to the "My Orders" page to track your order.

Q2: Can I change my order after placing it?
A: If the order hasn’t been shipped yet, you can contact customer service to update your shipping details.

Q3: Can I cancel my order?
A: Yes, if your order has not been shipped, you may request a full refund. For shipped orders, please follow our return policy.

3. Shipping & Logistics

Q1: Do you offer worldwide shipping?
A: Yes, we provide global shipping. Delivery time and costs depend on the destination.

Q2: How can I track my shipment?
A: Once shipped, we will send you a tracking number via email, which you can use to track your order.

Q3: What if my package is lost or damaged?
A: Contact customer support immediately, and we will assist you in resolving the issue.

4. Payment & Invoice

Q1: What payment methods do you accept?
A: We accept Visa, MasterCard, PayPal, Alipay, WeChat Pay, and international bank transfers.

Q2: Can I request an invoice?
A: Yes, wholesale and retail customers can request electronic or paper invoices when placing an order.

Q3: What should I do if my payment fails?
A: Please check your card balance and internet connection. If the issue persists, try a different payment method or contact support.

5. Returns & Exchanges

Q1: How do I request a return or exchange?
A: Contact customer service within 7 days of receiving your order. Provide order details and product photos for review.

Q2: What conditions qualify for returns?
A: Returns are accepted for:
• Defective or damaged items.
• Incorrect items shipped.
• Items damaged during transit.

Q3: Who covers the return shipping cost?
A: We cover return costs for defective or wrong items. Customers bear the cost for personal preference returns.

6. Wholesale & Partnerships

Q1: How can I register as a wholesale customer?
A: Select “Wholesale User” during registration and submit the required business credentials.

Q2: Is there a minimum order quantity for wholesale?
A: Yes, the MOQ varies by brand and product category. Please check the product page or contact support.

Q3: Do you support distributor partnerships?
A: Yes, we welcome global distributors and offer branding, discounts, and exclusive support.

7. Customer Support

Q1: How can I contact KKLENS customer service?
A: You can reach us through:
📧 Email: kklenskorea@gmail.com
📞 Phone: +82 (31) 565-9495
💬 Live Chat: Click the "Online Support" button on our website.

Q2: What are your customer service hours?
A: Monday to Friday, 9:00 AM - 6:00 PM (KST), closed on public holidays.

If you need further assistance, feel free to contact us. KKLENS appreciates your trust—happy shopping!