Shipping & Logistics

Welcome to KKLENS! We understand the importance of efficient and high-quality shipping services for a great customer experience. That’s why we provide fast, secure, and reliable delivery worldwide. Here’s everything you need to know about our shipping and logistics.

1. Shipping Coverage

• We offer worldwide shipping, ensuring you can purchase high-quality Korean contact lenses no matter where you are.
• Some remote or special areas may require additional delivery time or costs. Please contact customer service for details.

2. Shipping Methods

Depending on your location and needs, we offer the following shipping options:
• Standard Shipping – Affordable and ideal for non-urgent orders.
• Express Delivery – Fast shipping via top global carriers (DHL, FedEx, UPS, etc.).
• Local Delivery – Quick and efficient shipping within South Korea.
• Wholesale Shipping – Customized solutions for bulk orders with cost optimization.

3. Delivery Time

• Order Processing Time: Orders are processed and shipped within 1-3 business days after payment confirmation.
• Estimated Delivery Time:

Within South Korea: 1-3 business days
Asia: 3-7 business days
North America, Europe & Other Regions: 5-14 business days
(Delivery times may vary depending on logistics companies and destinations.)

4. Shipping Costs

• Retail Orders: Shipping fees depend on order value, weight, and destination. Free shipping is available for eligible orders.
• Wholesale Orders: Logistics solutions are tailored to the volume and destination of bulk orders with special discounts.
• Customs & Duties: Import duties or taxes may apply for international shipping, which are determined by local customs regulations and borne by the customer.

5. Order Tracking

• Real-Time Tracking: Once your order is shipped, we’ll send you a tracking number and link via email for easy monitoring.
• Tracking Updates: You can check your tracking status via your "Order Details" page or directly on the logistics provider’s website.

6. Shipping Issues & Solutions

If you experience any shipping issues, please contact us immediately:
• Delivery Delays – May occur due to weather, holidays, or other factors. We will assist in resolving the issue with the carrier.
• Damaged Package – If your package is damaged upon arrival, please refuse delivery and contact customer service immediately.
• Lost Package – If your package is lost in transit, we will resend or issue a refund after verification.

7. Special Logistics Services

• Exclusive Wholesale Logistics – Custom logistics solutions, including insurance and priority shipping for bulk orders.
• Cold Chain Delivery (if applicable) – Ensures temperature-sensitive products remain in optimal condition during transit.

8. Contact Us

For more information on shipping and logistics, please contact us:
• Email: kklenskorea@gmail.com
• Phone: +82 (31) 565-9495
• Live Chat: Click the "Live Chat" button on the bottom right of our website.

Thank you for choosing KKLENS! We are committed to providing fast, reliable, and hassle-free shipping services for the best shopping experience!